General FAQ's
Employers’ liability insurance is a legal requirement for most businesses in the UK who have employees. Business insurance such as professional indemnity and public liability are not mandatory in the UK, however some industries or clients may require you to secure this insurance before beginning a professional relationship.
You may still benefit from business insurance if you work from home. For example, if a client trips and injures themselves whilst visiting your home, in a business capacity, public liability insurance would cover your legal costs and expenses if a claim was brought against you.
At Ollo Insurance, business insurance quotes are valid for 30 days.
If you require multiple covers, please contact us on 0333 070 6013.
If you cannot find your profession, please contact us on 0333 070 6013.
Making a claim
To make a claim on your policy, contact us in the first instance.
The time it takes to process a claim will depend on the nature of the claim. Please contact your insurer for regular updates.
Your insurer will keep you updated on your claims’ process. However, if you require an update at a time of your choosing, you can contact them with the details in your policy.
After you have submitted a claim, your insurer will contact you.
Product FAQ's
The level of professional indemnity insurance you need depends on various factors, including the size of your company, the industry you operate in, and the level of risk associated with your business operations.
No, public liability insurance is not required by law if you operate as a sole trader. However, some businesses and customers may require you to secure the cover before beginning a professional relationship.
No, our insurance providers only offer public liability insurance for a 12-month period.
Professional indemnity insurance is not a legal requirement for limited companies. However, some industries or clients may require you to secure this insurance before beginning a professional relationship.
Making a change
There are no admin fees for making changes to your cover.
To make a change on your policy, you can log in to your customer portal, or contact us directly.
Any errors in the risk information provided to insurers could result in the cover being invalidated and claims being refused.
If you notice any errors in your policy, please contact us as soon as immediately.
Payment
The price of business insurance depends on various factors, including the level of cover you need, the size of your company, the industry you operate in, and the risks associated with your business operations.
You can pay either over a period of 10-months, or annually, depending on your preference.
Complaints
If you have a question or complaint, you can contact us on the following details:
By telephone: 0333 070 6013
Email: complaints@olloinsurance.com
Write to: Customer service
Ollo Insurance
Floor 9
82 King Street
Manchester
M2 4WQ
The length of time it takes to resolve a complaint will depend on the specific matter raised, however we will aim to investigate and respond to your complaint promptly and keep you informed of progress.
For full details, please refer to our Complaints Policy.
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